Privacy Policy
Kang Fintech Solutions (KFS)
Effective Date: February 2025
Kang Fintech Solutions (KFS) is committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with international data protection standards and regulations governing financial services in Africa. By using our services, you consent to the practices described in this policy.
For any questions regarding this Privacy Policy or your personal data, please contact us at:
Support: help@kangfintechsolutions.com
Complaints: complaints@kangfintechsolutions.com
Accounts: services@kangfintechsolutions.com
General Information: info@kangfintechsolutions.com
Address:
Kang Fintech Solutions
Bamenda, North West Region, Cameroon
This Privacy Policy applies to your use of KFS services, including but not limited to account registration, transactions, and access to our website or mobile app. It does not apply to third-party services linked to or integrated with KFS.
KFS acts as a data controller for the personal data collected and processed when you use our services. This includes data obtained during registration, transactions, and customer support interactions. In some cases, we may share your data with third parties who act as independent data controllers (e.g., credit bureaus, financial institutions), whose privacy policies will govern how they process your data.
We collect the following categories of personal data to provide and improve our services:
Full Name: Used for identity verification and compliance with Know Your Customer (KYC) regulations.
Date of Birth: Helps verify your age eligibility and personalize services.
Gender: May be required for demographic analysis and user profiling.
Nationality: Ensures compliance with international financial regulations.
Government-issued ID details: Includes passport, national ID, or driver's license for identity verification and fraud prevention.
Bank Account Details: Used to process transactions and withdrawals securely.
Transaction History: Maintained to provide records of all financial activities, help with dispute resolution, and ensure compliance with financial reporting requirements.
Payment Information: Includes card details, mobile money details, and other payment methods used for transactions.
Email Address: Used for account verification, security alerts, and communication.
Phone Number: Required for account verification, two-factor authentication, and customer support interactions.
Physical Address: May be needed for compliance with financial laws and address verification.
IP Address: Collected to detect and prevent fraudulent activities and unauthorized access.
Device Information: Includes device model, operating system, and browser type to optimize app functionality and security.
Browser Type: Used to tailor user experience based on browser capabilities.
Cookies: Helps remember user preferences and improve site performance.
Feedback and Survey Responses: Used to enhance customer experience and improve services.
Data Provided During Customer Support Interactions: Stored for dispute resolution and service improvements.
We use your personal data for the following purposes:
To create and manage your KFS account: Ensures secure and efficient management of user accounts.
To process transactions and provide customer support: Facilitates seamless financial transactions and provides prompt assistance.
To verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations: Ensures adherence to global financial regulations and prevents fraud.
To send transaction confirmations, account updates, and service notifications: Keeps users informed of their financial activities and account status.
To analyze usage patterns and enhance our platform’s functionality: Helps optimize user experience and introduce new features.
To send promotional offers and updates (only with your consent): Allows users to receive relevant financial product updates and exclusive offers.
We may share your personal data with:
Third-party vendors assisting in payment processing, data storage, or customer support: Ensures seamless service delivery and data security.
To comply with court orders, government requests, or applicable laws: Required for legal compliance and fraud prevention.
To facilitate transactions and improve services: Enables secure collaboration with financial institutions.
When you explicitly authorize us to share your data: Ensures transparency and user control over data-sharing decisions.
KFS employs robust security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, alteration, or disclosure.
If your data is transferred outside Cameroon, we ensure it is protected by adequate safeguards, such as data protection agreements or compliance with international standards.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Under applicable data protection laws, you have the right to:
Access, update, or correct your personal data
Request the deletion of your data
Withdraw consent for data processing
To exercise these rights, contact us at help@kangfintechsolutions.com.
We use cookies and similar technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date.
By using KFS services, you agree to the terms outlined in this Privacy Policy.