Privacy Policy
Kang Fintech Solutions (KFS)
Effective Date: February 2025
Kang Fintech Solutions ("KFS," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services through the Kang Fintech Solutions mobile application (the "App") and website.
Our commitment to privacy aligns with international standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any Developer Program Policies for financial services applications. By accessing and using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.
We collect various types of information, including personal data, financial transaction details, device data, and analytics information. The categories of data collected include:
To comply with financial regulations and to provide secure services, we collect:
Full Name
Email Address
Phone Number
Government-issued ID (for KYC verification, such as National ID, Passport, or Driver’s License)
Date of Birth
Residential Address
Occupation & Employer Information (where applicable)
For secure financial transactions, we collect:
Transaction Amounts, Dates, and Status
Recipient Information (e.g., Name, Bank Account, or Mobile Money Number)
Linked Bank Account or Mobile Money Details
Payment Methods Used (Card, Mobile Wallet, QR Code, etc.)
Billing Details (for purchases, merchant transactions, and utility payments)
To enhance app security and performance, we collect:
Device Model, Operating System, and Browser Type
IP Address and Geolocation Data (if enabled by the user)
App Usage Patterns (e.g., login frequency, feature interaction, and transaction history)
Crash Logs and Error Reports
Your information is used for the following purposes:
Service Provision:
To enable transactions, fund transfers, payments, and financial services.
Identity Verification:
For Know Your Customer (KYC) compliance, fraud prevention, and account security.
Transaction Processing:
To facilitate payments, bank transfers, and purchases.
Regulatory Compliance:
To comply with applicable financial regulations (e.g., anti-money laundering laws, tax reporting).
Fraud Prevention and Security:
To detect and prevent fraudulent transactions and unauthorised account access.
User Support and Communications:
To provide customer support, respond to queries, and notify users of updates.
Service Improvement:
To analyse trends and improve app functionality.
Marketing and Promotions (with consent):
To inform users about new services and offers.
We do not sell or rent personal data. However, we share user data in the following scenarios:
We may disclose user information to:
Government agencies, financial regulators, and law enforcement for legal compliance.
Anti-money laundering (AML) and fraud detection bodies.
To facilitate transactions, we share data with:
Partner Banks and Payment Gateways to process transactions.
Merchant Partners for purchase verification and billing.
To maintain service quality, we work with:
Cloud storage and analytics providers.
Identity verification vendors (for KYC compliance).
Technical support teams ensuring service uptime.
In case of a merger, acquisition, or corporate restructuring, user data may be transferred in compliance with privacy laws.
KFS employs industry-standard data security protocols to protect user information:
Encryption: We use AES-256 encryption for data storage and SSL/TLS for secure data transmission.
Two-Factor Authentication (2FA): Users are encouraged to enable biometric authentication or PIN codes for enhanced security.
Access Controls: Only authorised personnel can access user data.
Regular Security Audits: We perform periodic security assessments and compliance checks.
Users have the following rights regarding their personal information:
Access & Update:
Request access or corrections to personal data.
Data Deletion:
Request deletion of your account and personal data, subject to legal obligations.
Marketing Opt-Out:
Users may opt out of promotional communications at any time.
To exercise these rights, contact info@kangfintechsolutions.com
KFS primarily operates in Cameroon and supports English and French.
Geolocation Data:
Used to enhance service delivery (e.g., showing relevant payment options).
Regional Banking Integrations:
Users in supported countries may see local bank and wallet options.
Refunds are processed for failed transactions within 5-7 business days.
Refund requests should be submitted to services@kangfintechsolutions.com
Users with complaints may contact complaints@kangfintechsolutions.com
We are committed to resolving issues within 10 business days.
For inquiries, please contact us at:
International Office:
Kang Consultancy Co Ltd
Saint Andrew Street, Port Dover, ON N0A 1N0, Canada
Regional Office:
Kang Consultancy Co Ltd
Bamenda, North West Region, Cameroon
Help Centre:
support@kangfintechsolutions.com
We update this Privacy Policy as required. We notify users via email or app notifications before any major changes take effect.
By using Kang Fintech Solutions, you confirm that you have read, understood, and agreed to this Privacy Policy.